Returns or Exchanges

We are committed to providing you with high-quality nail products and services, but we also understand that in some cases, you may need to return the purchased goods. In order to protect your rights, we have specially formulated the following return policy, please read it carefully:

1. Return conditions
   The goods must be returned within 30 days
   The goods have quality problems or are inconsistent with the description: If the goods you received have obvious quality problems or are seriously inconsistent with the description on the website, you have the right to request a return.
   The goods are unused and kept in their original condition: In order to ensure the secondary sale of the goods, the returned goods must remain unused, and the packaging, labels, etc. must be intact.
2. Return process

Contact customer service: If you need to return the goods, please first contact us through our customer service channel, explain the reason for the return, and provide relevant order information.
Submit a return application: After obtaining confirmation from customer service, you need to submit a return application as required, which may include filling out a return application form, providing photos of the goods, etc.
Waiting for review: We will review your return application. After the review is passed, we will inform you of the specific method and address of the return (Note: The actual return address will be provided to you in a secure manner after the review is passed).
Returning the goods: Please return the goods safely according to the return method and address we provide. It is recommended that you choose a logistics method with tracking service to check the status of the package.

3. Refund processing

Refund time: We will process the refund for you as soon as possible after receiving the returned goods and confirming that they meet the return conditions.
Refund method: The refund will be returned to the account you used when paying. The specific refund time may be affected by the bank or payment platform, please wait patiently.

4. Special instructions

Non-quality returns: For returns without quality issues (such as personal dislike, inappropriate size, etc.), we may not bear the return shipping costs, and the specific costs are determined by negotiation between the two parties.
Customized goods: Due to their special nature, customized goods generally do not support returns unless there are obvious quality problems.
Promotional goods: Promotional goods may have special return regulations. Please read the product details carefully or consult customer service before purchasing.
We promise to handle every return application in a fair and just manner to ensure that your rights and interests are protected. If you have any questions about the return policy or need further help, please feel free to contact our customer service team.